How we support you ?
So we’re on hand to help you achieve your trading goals, right from the moment you join.
Personal service
To ensure that you are comfortable with our products during your initial time
trading with us, we have a dedicated team on hand to offer one-to-one guidance.
Friendly, expert team
Get continued support for your trading and platform use as and when you need it from our large, highly skilled trading
services team.
Easy to contact.
Get hold of us on phone, email, Twitter or live chat. We are available 24 hours a day.
Security of
client's funds
Globally regulated activities
Negative balance protection
Strict Internal Control
Advanced execution system
Enhanced Protection
Protecting our clients is our primary goal, for this reason Gallen Capital provides important assurances to make trading with us even more secure.
Fully segregated funds
As a regulated firm, Gallen Capital is required to separate client money and assets from their own resources. This means that we’re not allowed to use them in the course of our business activities, and that client money is completely ring-fenced and protected in the unlikely event that Gallen Capital became insolvent. Gallen Capitalis authorized to conduct investment business by the St. Vincent and The Grenadines (SVG). The SVG requires the firms they supervise to hold client funds in accounts separate to their own.
Negative balance protection
We abides to the Negative Balance Protection Policy required by ESMA (European Securities and Markets Authority), NCAs (National Competent Authorities) and FCA (Financial Conduct Authority) that clients can’t lose more than what they invest in the case of extreme market volatility. Negative balance protection is designed as a backstop in case the margin call is either not triggered or triggered late due to a sudden price movement.