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We strive to provide the highest levels of customer service, but we know sometimes things go wrong. In the first instance please contact us and we will try and resolve the issue.
In the event that you wish to make a complaint, you should contact us first. You can call us +41 (44) 26-242115 to discuss your complaint, but will then need to make the complaint in writing. Your complaint will need to detail the nature of the complaint and be sent to:


Paradeplatz 8
8070 Zurich


Gallen Capital is also a member of an independent dispute resolution scheme and if a satisfactory outcome cannot be achieved, you may refer your complaint to Finance Composition Bureau Limited (“FCBL”), a. Registration number 217589. Registered in Saint Vincent number 04072377. FCBL will not charge a fee to any complainant to investigate or resolve a complaint.


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High Risk Investment Notice: Trading Forex/CFDs on margin carries a high level of risk and may not be suitable for all investors. The products are intended for retail, professional, and eligible counterparty clients. Retail clients who maintain account(s) with Gallen Capital Limited (“Gallen Capital LTD”) could sustain a total loss of deposited funds but are not subject to subsequent payment obligations beyond the deposited funds but professional clients and eligible counterparty clients could sustain losses in excess of deposits. Prior to trading any products offered by Gallen Capital LTD or other firms within the Gallen Capital group of companies [collectively the “Gallen Capital Group”], carefully consider your financial situation and experience level. The Gallen Capital Group may provide general commentary, which is not intended as investment advice and must not be construed as such. Seek advice from a separate financial advisor. The Gallen Capital Group assumes no liability for errors, inaccuracies or omissions; does not warrant the accuracy, completeness of information, text, graphics, links or other items contained within these materials. Read and understand the Terms and Conditions on the Gallen Capital Group’s websites prior to taking further action. 

Gallen Capital Limited (“Gallen Capital LTD”) is an operating subsidiary within The Gallen Capital group of companies (collectively, the “Gallen Capital Group”). All references on this site to “Gallen Capital” refer to the Gallen Capital Group.

Gallen Capital Limited is authorised and regulated in the Saint Vincent and the Grenadines by the Finance Composition Bureau. Registration number 217589. Registered in Saint Vincent number 04072377.

Important Information: Gallen Capital LTD offers spread betting exclusively to Saint Vincent And The Grenadines residents. Residents of other countries are NOT eligible. Spread betting is not intended for distribution to or use by any person in any country and jurisdiction where such distribution or use would be contrary to local law or regulation.

Tax Treatment: The Saint Vincent And The Grenadines tax treatment of your financial betting activities depends on your individual circumstances and may be subject to change in the future or may differ in other jurisdictions.

The website is operated by Gallen Capital International Ltd.

Risk Warning: Our service includes products that are traded on margin and carry a risk of losses in excess of your deposited funds. The products may not be suitable for all investors. Please ensure that you fully understand the risks involved.